All of our products are guaranteed under the individual manufacturer's conditions of sale. Francis Francis coffee machines are supplied with a two year UK based warranty.
A warranty card is supplied with each machine.
The UK Service Centre is: Euro Food Brands, Unit 6 & 7 Bellman Gate, Sywell Aerodrome, Holcot Lane, Sywell, NN6 0BN. Tel: 01604 821234
Most UK electrical products have a one year guarantee. A two year period shows the confidence that FrancisFrancis have with their products. It stands to reason FF don't want to loose out by having to fix lots of machines between 1 and 2 years old free of charge. We believe that this is an indication of the quality of the machines. Did you know that FrancisFrancis are part of the largest coffee company in the world - illy?
How to claim on your Francis Francis warranty.
Log a call with the Service Centre 01604 821234, ensure you have your invoice/warranty card to hand. If you've lost your invoice, give us a call (01204) 557666 or EMAIL, we will confirm your details and your information will be passed on to the service centre.
User error, user damage or neglect are not covered under warranty. If you live in a hard water area and do not de-scale you machine on a regular basis, this is considered by FrancisFrancis to be user neglect and your warranty becomes invalid.
Return your machine in it's full original packaging for best protection. If you no longer have the box you must enquire with your courier provider what amount of bubble wrap/protection is required to be covered by their insurance. For instance, DHL have stated at least 4 inches of bubble wrap wrapped around, and then wedged in a sturdy box is required. All parcels must be insured. You must have a process to claim on any damages that have occurred in transit. Craystone are not responsible for any parcel damage caused whilst being sent to us or the service centre. Parcels that are damaged must be collected by your courier within three days.
Out of Warranty Repairs
If your machine is outside of warranty, the service centre could undertake an out of warranty repair - you are responsible for carriage both ways plus the repair cost. Repairs are guaranteed for 3 months. Perhaps it would be more cost effective to consider a replacement new model with upgraded features and a two year warranty.
